As a member of BPESA, I accept and fully agree to abide by this Code of conduct and pledge to do the following: • Support BPESA and its partners in their commitment to growing the employment of youth in South Africa, particularly, excluded youth in our employment practices, while committing to investment in local skills to continue to grow the sector talent pool at all levels, including diversity, but with key focus on the development of women, including earning ability. • Report accurately to BPESA on job creation, inclusive hiring, COVID health and safety status, and regulatory compliance. • Adopt equitable and fair employment practices which support good governance and responsible corporate citizenship across the workplace, leaving room to implement whistleblowing where necessary. • Vigorously support and adopt internal policies and practices that stand against gender-based violence and sexual harassment in the workplace. • Comply to the GBS sector’s regulations such as GDPR, POPIA and other data acts as relevant for the geographies in which we operate, while ensuring that robust infrastructure, utilities, transport and best practice disaster recovery plans are in place to ensure continuity of business and observing data security to avoid customer data breaches within the industry. • Endeavour to stay abreast with advancements in technology to improve service levels and the provision of superior value-added services to our clients, In order to retain or strengthen our position in the global arena . • Growing SMME’s through supporting those in our supply chain network (security, cleaning, canteens, transport, IT outsourcing as examples), this includes small BPO operators competing in the sector, ensuring diversified growth through support and mentorship. • Eliminate corruption by raising awareness and conducting business with integrity and reporting unlawful business practices accordingly. • Finally, to uphold the laws of South Africa in all aspects and operating an ethical and integrity driven sector. Download the Code of Conduct Document

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As a BPESA Member, I agree to adhere to the Anti-Corruption and Bribery Policies as set in place by BPESA
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All membership applications will be vetted prior to acceptance. BPESA retains the right of refusal. Membership access and benefits will be activated upon receipt of payment