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Useful Documents

South Africa GBS Investor Handbook

South Africa GBS Quantification Report 202122

Critical Skills List 2022

GBS Sector Jobs Report 1 July 2021 to 30 September 2021

April to June 2021 GBS Sector Job Creation Report_Final

South Africa - Replete with Opportunities for a Better World - IDC

Q1 2021 GBS Sector Job Creation - Interim Report.21.06.21

Gauteng Township Economy Development Bill 2020

Cyber Crimes Bill

GBS Sector Jobs Report Q4 2020

GBS Incentive Presentation 2021-22

South Africa Global Business Services (GBS) Country Assessment Framework Snapshot

Executive Summary-NDP 2030 - Our future - make it work

Special Edition of the World Economic Forums: Global Competitiveness Report 2020

Q3 2020 GBS Sector Job Creation Report Final

Source Markets South Africa Comparison

McKinsey Report: Driving Economic Recovery in South Africa's BPO Industry

GBS Sector Jobs Report Q2 2020

The dtic & InvestSA: Investing in South Africa Roadmap 2020

2019 South Africa Finance & Accounting Market Intelligence Report

Presidential Commission on the Fourth Industrial Revolution: Report Recommendations and Way Forward, March 2020

South Africas GBS sectors value proposition brochure

South Africa GBS Sector Industry Information and Insights

GBS Sector Jobs Report Q1 2020

2020 Top 5 Global BPO Offshore Locations

Coronavirus BPESA Best Practice Guide 23 March 2020 15h00

GBS SECTOR JOBS REPORT Q4 2019

Adobe: 2020 Digital Trends in South Africa

SADA Pathways to Digital Work

SADA Media Release 2020 - Genesis Analytics

GBS Sector Jobs Report Q3 2019

BPESA Impact Sourcing Supplement 2019

IQ Business Social Progress Index (SPI) 2019

World Economic Forum (WEF): The Global Competitiveness Report 2019

2019 JCSE-IITPSA ICT Skills Survey

BPESA Constitution

Global Business Services Sector Skills Strategy 2019-2023

GBS Sector Jobs Report Q2 2019

Human Capital and Skills Development

South Africa Salary Survey 2017

WFM Consultant Profile

Trainer Profile

Team Leader Profile

QA Consultant Profile

MI Consultant Profile

Coach Profile

Agent Profile

GBS Sector Jobs Report Q1 2019

BPO Sector Jobs Report Q4 2018

BPO Sector Jobs Report Q2 2018

BPO Sector Jobs Report Q3 2018

South African Economic Landscape

BPO Sector Jobs Report Q1 2018

2016 Key Indicator Report

Analysis of South Africa as a BPO Delivery Location

2018 Incentive Guidelines for the Global Business Services Sector

South Africa’s Global Business Services (GBS) Industry – Value Proposition Document

2018 Key Indicator Report