ISO 18295 (Parts 1 and 2): Customer Contact Centre Service Standards

Workshop Dates:

Date: 5^th December, 2019

Time: The Workshop will run from 11h30 – 16h30
Lunch will be served

Venue: TBC

Seating will be limited, so please avoid disappointment and book today.

Costs:

• Paid-up BPESA Members – 2 no charge participants
• Additional BPESA Member participants R350.00 per attendee (excl VAT)
• Non BPESA Members R750.00 per attendee (excl VAT)

Should you wish to purchase a copy of the standards prior to the workshop, you can do so via the local South African Bureau of Standards SABS Site or go via the International Standards Organisation ISO site.