The Western Cape region is considered one of the most attractive tourist hot spots in the world thanks to its blue flag beaches, fields of Fynbos and melting pot of cultures, but there's more to it. The province has welcomed 299 direct investments, attracting over US$7.6 billion worth of FDI in just under 9 years.
Macro Economic Overview
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Major Cities and Population Areas
- Cape Town Metro 4,351,757
- Drakenstein 305,211
- George 226,328
- Breede Valley-Worcester 191,718
- Stellenbosch 188,531
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Population Demographics
- Provincial population: 6,510,312
- Current male population: 3,214,201
- Current female population: 3,296,111
- Youth population aged 18 - 35: 2,002,771
- Percentage of youth population: 30%
- Business language: English
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Economic Indicators
- Provincial GDP in Rand: R596,043 Billion
- Provincial GDP in US$: $41.6 Billion
- SA GDP Contribution: 14%
- GDP Per Capita: R97,664 ($6,829)
- Economic Growth: 1.2% in 2018
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Top GBS Services
Western Cape GBS Services
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BPO and Contact Centre Capabilities
Front Office BPO Capabilities
- Customer Service & Support
- Customer Lifecycle Management
- Customer Churn & Winback
- Retentions, Cross-selling & Upselling
- Inbound/Outbound Voice Services
Next-Gen Digital Contact Centre Expertise
- Instant Messaging
- Social Media
- Web Chat
- Omnichannel Communications
- Digital Marketing Communications
- Video Chat
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Business Process Services
Specialist Niche Domain Capabilities
- Finance & Accounting (F&A)
- IT Outsourcing (ITO)
- Logistics & Supply Chain Management
- Learning Services Outsourcing (LSO)
- Legal Services
- Knowledge Process Outsourcing (KPO)
- Data Analytics
- Robotic Process Automation Capabilities
- Artificial Intelligence (AI) Expertise
Vertical Industries
Specialist Services
- Finance & Accounting (F&A)
- IT Outsourcing (ITO)
- Logistics & Supply Chain Management
- Learning Services Outsourcing (LSO)
- Legal Services
- Knowledge Process Outsourcing (KPO)
- Research & Surveys
- Back Office Processing
- Data Analytics
- Robotic Process Automation Capabilities
- Artificial Intelligence (AI) Expertise
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People and Skills
Western Cape People and Skills
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Current Youth Population: 2,002,771
Skills and Training Initiatives
- Agent-to-Agent Coaching
- Data Analytics Training
- Digital Skills Training
- Blended Learning
- Classroom Based Learning
- Contact Centre Training
- Compliance Training
- CX Training
- eLearning
- Leadership Coaching
- On-the-job Training
- Technical Training
- Workplace Readiness
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Western Cape Domestic Services
GBS Headcount: 31,364
Western Cape International
GBS Headcount: 30,641
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Channels and Technology
Western Cape Channels and Technology
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Automation and Technology
- Artificial Intelligence (AI)
- Biometrics
- Blockchain
- Business-process-as-a-Service (BpaaS)
- Campaign Management
- Cloud Technology
- Contact-centre-as-a-Service (CcaaS)
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- Data Protection Applications
- Employee Collaboration Tools
- Gamification
- Internet of Things (IoT)
- Machine Learning
- Marketing Automation
- Mobile Applications
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- Quality Assurance Tools
- Robotic Process Automation (RPA)
- Social Engagement Tools
- Software Development
- Unified Communications
- Workforce Optimisation
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Customer Service Channels
- Agent/Voice
- Chat Bots
- Email
- Fax
- Instant Messaging
- IVR
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- Mobile
- Omnichannel
- Outbound Campaign Diallers
- Post
- Predictive Routing
- Speech Self Service
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- Social Media
- SMS
- Website
- Web Chat
- Video Chat
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Value Proposition
