BPESA

event 2020 background

Events Archive

CV-19 GBS Supply Chain Update Webinar

BPESA CEO, Andy Searle will engage with Global Business Service Operators around the announcements made by the President of the Republic of South Africa with regards to curbing COVID-19 through a nation wide shut down.
The webinaar will cover implications to the GBS sector and sector supply chain.
Please join the session hosted on Zoom - a link and password for access will follow upon registration
Date: Tuesday, 24 March
Time: 16h00 - 17h00
Please note that this session is ONLY for suppliers and NPC's
Event Date 03-24-2020 4:00 pm
Event End Date 11-30-2016
Capacity Unlimited
Registered 15
Individual Price TBA

We are no longer accepting registration for this event

Coronavirus Webinaar

Coronavirus – Beyond Hand Sanitizer: Mitigating Business Impact and Uncovering the Positive | Webinar

60-minute webinar to be delivered live on Tuesday, March 24, 2020

16h00 - SA Time

9 a.m. CDT, 10 a.m. EDT, 2 p.m. GMT, 7:30 p.m. IST

Reserve My Seat Now

Hand sanitizer – check. Revised travel policies – check. Work-from-home plan – check.

You’ve got the basics down. Now it’s time to make a strategic business plan for the next few months and beyond – when the current situation is in our rearview mirror.

In this webinar, leading analysts from across Everest Group’s practices will discuss ways you can minimize impact to business operations in the short- and mid-term, and how you can position yourself to uncover potential opportunities in the future. Join to gain a 360-degree view of the business implications and learn specific actions and frameworks you can deploy this quarter, next quarter, and the quarter beyond.

Special guest Peter Nag, Merck’s Global Head of BPO, Shared Services & Transformation, will share his perspective on the situation, including what’s topping his must-do list, his view of service provider response, how his team has responded, and his thoughts on the impacts over the next few quarters.

If you’re an executive in a business that provides or uses IT, business process, or engineering services, you will gain valuable insights from our expert analysis, including answers to questions such as:

  • How do you assess immediate impact on supply base?
  • How can you find the cost savings you’re being asked for?
  • How do you reorganize resources and processes to maintain delivery in the mid-term, and how do you build in contracting flexibility/agility to address unexpected capacity variations?
  • Given the current and expected economic impact, do you renegotiate pricing … and how?

Who should attend and why?
This session will help leaders across organizations evaluate impact and uncover opportunities:

  • Heads of procurement and sourcing, category managers
  • Heads of global in-house centers, shared services centers
  • C-suite leaders from service provider organizations and buying organizations

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback.

Panelists
Michel Janssen
Chief Research Officer
Everest Group

Amy Fong
Vice President, Strategic Outsourcing and Vendor Management
Everest Group

Abhishek Singh
Vice President
Everest Group

Peter Nag
Global Head of BPO, Shared Services & Transformation
Merck

Event Date 03-24-2020
Event End Date 03-24-2020
Capacity Unlimited
Individual Price TBA

CV-19 GBS Operators Update Webinar

BPESA CEO, Andy Searle will engage with Global Business Service Operators around the announcements made by the President of the Republic of South Africa with regards to curbing COVID-19 through a nation-wide shut down.

The webinar will cover implications to GBS operators both captive and BPO's, domestic and international.

Please join the session hosted on Zoom - a link and password for access will follow upon registration

 

Date: Tuesday 24 March
Time: 14h30 - 15h30

Please note that this session is ONLY for operators

Event Date 03-24-2020
Event End Date 03-24-2020
Capacity Unlimited
Registered 47
Cut off date 03-24-2020 1:00 pm
Individual Price TBA

We are no longer accepting registration for this event

National Skills Forum WEBINAR

National Virtual Skills Forum 2020

The first of the BPESA skills forums for 2020 will focus on using the BPESA Skills Portal, a discussion on skills development projects for 2020, and an explanation of the new list of critical skills and the interim process for critical skills VISAs for the GBS Sector.

BPESA Members Only

Date : 20 March 2020

Time : 10h30 - 12h00

Venue: On-line meeting Room.  Dial-in / Access details will be sent upon succesful registration

Event Date 03-20-2020
Event End Date 03-20-2020
Capacity Unlimited
Registered 8
Individual Price TBA

Please login to register for this event

Call & Contact Centre Expo UK

Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

https://www.callandcontactcentreexpo.co.uk/ 

Event Date 03-18-2020
Event End Date 03-20-2020
Capacity Unlimited
Individual Price TBA

Legalex

The UK’s leading event for business growth, professional development and cyber security in the legal sector.

WHEN IS THE SHOW?

18th to 19th March 2020, ExCeL London

For more information click here.

Event Date 03-18-2020
Event End Date 03-20-2020
Capacity Unlimited
Individual Price TBA

BPESA GBS / Digital & ICT Stakeholder Roadshow

 

Responsible Event Cancellation


To all our BPESA members and GBS / ICT stakeholders

The GBS / ICT roadshow scheduled for next week has been cancelled. Following consultation with some of our partners, Board and EXCO, and with due consideration to other risk mitigation plans and advisories regarding the COVID-19 virus , the consensus view is that this is the right thing to do for the Sector.
 
The GBS Sector is a mainstay player in the services sector of our economy. The risk of disruption to this sector from within SA or external to SA must be mitigated at all costs. We are currently taking guidance from Business Unity South Africa (BUSA) and the Department of Health as to how best to prevent the spread of the COVID-19 virus and to contain it where it breaks out. Critically, our lines of communication with business and government forums (the dti, PPGI, BUSA) are open as approaches and plans are being reviewed and refined on an almost real-time basis. In parallel to this, BPESA is formulating its own risk mitigation approach which will be shared with you for input during the coming week.
 
For now, its incumbent on all of us to take our duty of care to staff and stakeholders extremely seriously and to proactively plan with our partners to mitigate the risks of any catastrophic impact on our member’s businesses and employees.  While we are currently in an early stage and low risk level this can be expected to change over the coming weeks / months and we need to be prepared.
 
We should, however, also be viewing this very serious situation as an opportunity for South Africa to capitalise on the global perception that we offer a safer location for businesses that are currently being disrupted elsewhere or are highly likely to be disrupted; not responding in panic but being aligned in our national response. Member companies are already receiving enquires about rapid transfer of work to South Africa, and opportunity that we should do our best to capitalise on.
 
Traci Freeman, our partners and our team will be rescheduling the GBS / ICT roadshow sessions and converting the format from face to face to a virtual webinar session. The plan is to hold these during the week of the 23rd to 27th March.  Please look out for the communication for these session and register asap.
 
Apologies for any inconvenience caused to you and thank you for your understanding and support!

Any queries, please contact myself, Traci Freeman or your regional representative - contact details on our website - www.bpesa.org.za 
 
Regards
Andy Searle
CEO: BPESA
Event Date 03-16-2020
Event End Date 03-20-2020
Capacity Unlimited
Individual Price TBA

Customer Experience (CX) Masterclass

You are invited to book for the upcoming CX Masterclasses brought to you by BPESA member company nlighten.

Here you will find out all there is to know about delivering consistently memorable customer experiences that will take you to number one in your marketplace.

Investment: R3,899.00 per delegate (excl. VAT)
(includes all refreshments, lunch, workshop material and parking)
BPESA Members qualify for an additional 15% off the ticket price

Date: 12th March 2020
Venue: Ten Bompas Hotel, 10 Bompas Rd, Dunkeld West, Johannesburg

To book – https://www.nlighten.co.za/experience-advantage-workshops/#book 

Event Date 03-12-2020
Event End Date 03-12-2020
Capacity Unlimited
Registered 0
Individual Price TBA

We are no longer accepting registration for this event

6th World Credit Congress and Exhibition 2020

6th World Credit Congress and Exhibition 2020 WCCE 2020 - TALKING CREDIT ONE CONTINENT AT A TIME
Event Date 03-10-2020
Event End Date 03-12-2020
Capacity Unlimited
Individual Price TBA

WEBINAR: The 5 Most Important Global Services Trends in 2020

The 5 Most Important Global Services Trends in 2020 | Webinar

  • SHARE

60-minute webinar to be delivered live on Thursday, March 5, 2020 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST

Reserve My Seat Now

Global services saw dramatic shifts in 2019 across multiple areas, including: a notable rise in the share of business process outsourcing deals vs. IT outsourcing transactions; an increase in the number of short-term contracts; an increase in Global In-house Centers / Global Business Services setups by small enterprises; and, growth in center setup activity in onshore geographies.

But what do these shifts mean for 2020? And for your organization?
This webinar, which will provide a preview of our upcoming Market Vista™ Annual Report 2020, will present these changes and others – within the context of what lies ahead for global services.

We’ll share likely trends for 2020 and the keys to success in the context of rising uncertainty. You’ll want to join to understand the imperatives your organization must consider.

Our experts will address the following:

  • What were the key developments in IT and BPS in 2019?
  • What were the trends in digital adoption?
  • How has the nature of deals changed?
  • Where are new centers popping up?
  • What trends are likely to amplify in 2020?
  • What will the critical success factors be in 2020?

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback. In addition, we’ll provide details on how enterprise participants can take advantage of our complimentary talent and cost check offer.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

H. Karthik
Partner
Everest Group

Event Date 03-05-2020
Event End Date 03-06-2020
Capacity Unlimited
Individual Price TBA

SIGN-UP FOR OUR MONTHLY NEWSLETTER

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.

Ok Decline