IT WEB : Business Intelligence Summit 2020

https://v2.itweb.co.za/event/itweb/business-intelligence-summit-2020/?page=venue

Providing the information and experts to get your BI, data, analytics and AI projects to the next level. Whether you're on the technical or the business side, just starting out on your journey or wanting more advice on how to implement more advanced technologies, you’ll learn about best practices for transforming data into better business decisions, with:

• Over 30 speakers, panellists and workshop leaders who possess real-world, practical experience
• Up-to-date information on the latest BI, data, analytics and AI trends and developments
• Extended opportunities for networking with your peers
• Tips and advice that you can implement immediately on returning to your office
• Product demonstrations featuring some of the hottest tools and 

BPESA MEMBERS ONLY

BPESA are proud to announce the hosting and roadshow of The Professional Association for Customer Engagement (“PACE”).

KZN – 28^th February 2020

Workshop

• • Time: 09h15 for 09h45 – 11h15
  • Venue: The Capital Pearls, 6 Lagoon Drive, Umhlanga Rocks
• Seating is limited

PACE is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. With a full array of offerings, PACE helps companies stay current with the latest technologies, trends, and developments in the contact center and customer engagement industry. Based in the United States, PACE has been the leading trade association for 25 years with over 240 corporate members that outsource or have their own contact centers in the United States and around the globe.

PACE is the voice of the industry for federal and state legislative and government affairs issues. Speaking at the PACE workshop, PACE General Counsel, Michele Shuster, and former Ohio Attorney General Consumer Protection Chief, Helen Mac Murray, will engage BPESA Members and workshop participants in discussions and education around call center regulatory compliance and best practices topics from a North American perspective including:

• General advertising and consumer protection laws;
• The Consumer Financial Protection Bureau (CFPB);
• Advanced telemarketing compliance;
• A summary of recent legislative and regulatory changes;
• Privacy and data security;
• Social media policies;
• Hot topics in regulatory enforcement and robocalling;
• How to prevent consumer class actions; and
• How to develop a comprehensive compliance program.

The Workshop will be road showed across three regions and BPESA Members are invited to attend at no-charge. A maximum of three participants per paid-up member company are welcome.

BPESA are proud to announce the hosting and roadshow of The Professional Association for Customer Engagement (“PACE”).

Western Cape – 26^th February 2020

• Time: 15h00 to start 15h30 – 18h00 including cocktails
• Venue: TBC
• Seating is limited

PACE is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. With a full array of offerings, PACE helps companies stay current with the latest technologies, trends, and developments in the contact center and customer engagement industry. Based in the United States, PACE has been the leading trade association for 25 years with over 240 corporate members that outsource or have their own contact centers in the United States and around the globe.

PACE is the voice of the industry for federal and state legislative and government affairs issues. Speaking at the PACE workshop, PACE General Counsel, Michele Shuster, and former Ohio Attorney General Consumer Protection Chief, Helen Mac Murray, will engage BPESA Members and workshop participants in discussions and education around call center regulatory compliance and best practices topics from a North American perspective including:

• General advertising and consumer protection laws;
• The Consumer Financial Protection Bureau (CFPB);
• Advanced telemarketing compliance;
• A summary of recent legislative and regulatory changes;
• Privacy and data security;
• Social media policies;
• Hot topics in regulatory enforcement and robocalling;
• How to prevent consumer class actions; and
• How to develop a comprehensive compliance program.

The Workshop will be road showed across three regions and BPESA Members are invited to attend at no-charge. A maximum of three participants per paid-up member company are welcome.

BPESA MEMBERS ONLY

BPESA are proud to announce the hosting and roadshow of The Professional Association for Customer Engagement (“PACE”).

Dates and details;

Gauteng – 25^th February 2020

• Time: 09h30 for 10h00 – 12h00
• Venue: Harambee – 70 Fox Street, Marshalltown, Johannesburg
• Seating is limited
• Please note that parking is limited, we suggest carpooling or Uber-ing

PACE is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. With a full array of offerings, PACE helps companies stay current with the latest technologies, trends, and developments in the contact center and customer engagement industry. Based in the United States, PACE has been the leading trade association for 25 years with over 240 corporate members that outsource or have their own contact centers in the United States and around the globe.

PACE is the voice of the industry for federal and state legislative and government affairs issues. Speaking at the PACE workshop, PACE General Counsel, Michele Shuster, and former Ohio Attorney General Consumer Protection Chief, Helen Mac Murray, will engage BPESA Members and workshop participants in discussions and education around call center regulatory compliance and best practices topics from a North American perspective including:

• General advertising and consumer protection laws;
• The Consumer Financial Protection Bureau (CFPB);
• Advanced telemarketing compliance;
• A summary of recent legislative and regulatory changes;
• Privacy and data security;
• Social media policies;
• Hot topics in regulatory enforcement and robocalling;
• How to prevent consumer class actions; and
• How to develop a comprehensive compliance program.

The Workshop will be road showed across three regions and BPESA Members are invited to attend at no-charge. A maximum of three participants per paid-up member company are welcome.

Join IAOP, and hundreds of industry professionals, as we meet again on February 17-19, 2020, at the Renaissance Orlando in Orlando, Florida to talk all things transformation in the world of collaborative partnerships (like outsourcing, shared services, GBS). 

https://www.iaop.org/summit

Tech has taken over the way business is done. Robotics are more sophisticated. A.I. and machine learning are driving automation with never-before-seen accuracy. The workforce and the workplace is evolving. Everything from product development to talent and everything in between is affected. Adaptability and agility are critical in order for businesses to remain competitive in the shifting technological culture. It’s simply not logical to bring all these new specialties in-house. This is where IAOP, the Summit and collaborative partnerships come in.

Time flies quickly and technology transforms things even quicker. To put this into perspective, customer expectations - which is at the heart of every business, has evolved from a segmentation approach to something completely personalized. To achieve this differentiator, businesses must build robust eco-systems with elements like co-creation with entrepreneurs, cognitive organizations, business models, trust & value creation, and accelerated adoption at a paradigm pace.

As we enter the third decade of this millennium, the 28th edition of the NASSCOM Technology and Leadership Forum (NTLF), with the theme Tech in 20s: Coming of Age will focus on how the next decade is likely to play out in helping businesses accelerate innovation and deliver value, thereby creating a winning enterprise.

International Excellence Forum (IExForum) in association with International Intellectual Property Law Association, Inc. ( IIPLA ) Presents “10th World Litigation Forum 2020 Dubai”