FINANCE SERVICE EXPO London

www.financialservicesexpo.co.uk/london

11th September

Old Billingsgate, London

Western Cape Tech Service & Solutions Day: Join BPESA Members as they showcase 'All things Digital and ICT' during this one-day networking and learning session.

The event runs from 09h00 - 16h30 and is free to attend.

Venue : 60 St Georges Mall, 18^th Floor, Wesgro Boardroom, SA Reserve Bank Center, Cape Town

Space is limited, so RSVP today.

Gauteng Skills Service & Solutions Day : Join BPESA Members as they showcase 'All things Skills' during this one day networking and learning session.

The event runs from 09h00 - 16h30 and is free to attend.

Venue: Invest SA, The Place, 1 Sandton Drive, Sandton

Space is limited, so RSVP today.

The Gauteng Department of Economic Development (GDED) invites knowledge leader in the Digital and ICT sector to join in on a Reference and Dialogue Group.  Gauteng are poised to take advantage of extraordinary opportunities that are coming through digital, 4IR and other technological changes.

files/Gauteng_Digital_and_ICT_Market_Intelligence_-_Reference_Group.pdf

Your valuable input would be most welcome as we contribute to the vision of the Premier David Makhura for the Province to become the
cyber business hub and Silicon Valley of Africa.

RSVP: https://knowledge-executive.com/gauteng-ict-reference-group-event/

EVENT DETAILS:
Date: Wednesday 28 August 2019
Time: 08h30 for 09h00 – 12h00
(followed by lunch, open forum and networking engagement)
Venue: Reef Hotel, 58 Anderson Street, Marshalltown Johannesburg, 2106

Reef Hotel, 58 Anderson Street, Marshalltown Johannesburg, 2106

Western Cape Skills Service & Solutions Day: Join BPESA Members as they showcase 'All things Skills' during this one-day networking and learning session.

The event runs from 09h00 - 16h30 and is free to attend.

Venue : 60 St Georges Mall, 18^th Floor, Wesgro Boardroom, SA Reserve Bank Center, Cape Town

Space is limited, so RSVP today.

BPESA Q3 Skills Forum, Western Cape

Venue : 60 St Georges Mall, 18^th Floor, Wesgro Boardroom, SA Reserve Bank Center, Cape Town

Time : 10h00 - 12h00

21 August 2019

Lagoon Beach Hotel, Lagoon Gate Drive, Lagoon Beach, Milnerton, Cape Town

08h30 for 09h00 - 13h30

RSVP by 12 August 2019

Limited seats - 50 pax

Lagoon Beach Hotel, Lagoon Gate Drive, Lagoon Beach, Milnerton, Cape Town

08h30 for 09h00 - 13h30

RSVP by 12 August 2019

BPESA Q3 Skills Forum, Durban, KZN

BPESA, UiPath and DVT invite you to our Knowledge Sharing Session.

Event details:

Date: 15 August 2019

Time: 09h30 - 11h00

Venue: InvestSA, 46 St George's Mall, CBD, Cape Town

About the session:

Robotic Process Automation (RPA) and Intelligent Automation is driving one of the biggest changes to the contact centre operating model since its conception. RPA is one of the fastest growing technologies and the Contact centre is one of the industries benefiting the most. Robotics and intelligent automation are delivering a platform to improve agent experience, reduce operating costs, assure compliance and enhance customer experience without changing the underlying infrastructure or technology set.

Who should attend: Contact centre directors/managers/leaders, WFM leads, quality and compliance, CX strategy and analysts

About the presenter: Huw Williams, Global Contact Centre Lead for UiPath. Huw is the Global Contact Centre Lead for UiPath. Bringing more than 20 years of experience in the contact centre industry in operational, technical, management consulting and outsourcing roles, he joined UiPath in October 2018 as part of its Global team to guide its customers in the adoption and scaling of Intelligent Automation specifically in contact centres and front office operations.  He focuses on enabling and accelerating RPA in customer contact environments to not only drive operational efficiencies but to unlock considerable value across the front to back customer contact journey.  Prior to UiPath, he was EMEA Head of Customer Experience at Genpact, a Management Consultant at Capgemini Consulting advising on Contact Centre strategy and transformation and a Lead Solution Architect at CGI in its contact centre business.